OBJECTIVE

 

Consultant with 15 years IT technical project planning and implementation experience seeks a position utilizing strong customer service attitude, exceptional organizational ability and communication skills.

 

 

 

EXPERIENCE

 

Binary Tree - Customer Support Consultant

 

2008 - Present

 

Diagnose system hardware, software and operator issues and instructs customers in equipment and software operation.  Coordinates activities with network services, sales, development and other colleagues to best service customers.  Develop and manages testing schedules and new release processes/procedures.  Oversee software development priorities to ensure customer satisfaction and appropriate response times.  Ensure customer satisfaction despite time pressures or significant obstacles.

 

 

UnitedHealth Group Incorporated - Project Coordinator/Engineer

 

2006 - 2007

 

Lotus Domino to Exchange 2003 migration of 60,000 North American email users to a global messaging cluster.  Plan, test and execute user delivery and support of daily migration processes, share these designs with the UHT project sponsors and train UHT staff.  Deliver 1000+ user migrations per day.  Automate  user collection build, saving 1000 project hours.  Manage an indirect team of 20 helpdesk agents and 9 direct messaging administrators as well as regional systems administrators tasked to the project.

 

 

3M Company - Project Engineer

 

1998 - 2006

 

 

 

Administer 300+ Lotus Domino, Candle IntelliWatch and DYS Analytics servers.    Manage weekly server maintenance and change controls.  Upgrade Notes, automation products and antivirus for Domino servers.  Domino application cluster testing, roll-out and management.

 

 

 

 

 

Minnesota Department of Economic Security - Junior Project Manager

 

1996 - 1998

 

 

 

Upgrade Novell NetWare and GroupWise servers, PC hardware, Windows and desktop software at DES Work Force Centers.  Train messaging and server administrators.

 

 

 

 

 

Thomson West - Messaging Administrator

 

1994 - 1996

 

 

 

Lead team responsible for the administration of corporate mail system consisting of Novell GroupWise, Lotus cc:Mail, Microsoft Exchange, and Lotus Notes.

 

 

 

Manage 6000 user mail system upgrade from WordPerfect Office to Novell GroupWise.

 

 

 

 

 

EDUCATION

 

BS, Sociology, Winona State University, MN

 

Post Baccalaureate in Computer Science, Winona State University, MN

 

 

 

 

 

ADDITIONAL TRAINING

 

Introduction to Oracle: SQL and PL/SQL

 

Oracle8i: Architecture and Administration

 

Oracle8i: Backup and Recovery

 

 

 

 

 

SOFTWARE

 

Binary Tree's CMT for Notes

 

BlackBerry Enterprise Server

 

Candle IntelliWatch

 

DYS Analytics

 

IBM Lotus Notes

 

IBM Lotus Domino

 

Lotus cc:Mail

 

Lotus Organizer

 

Microsoft Outlook

 

Microsoft Exchange

 

Microsoft Exchange Server 2003 Connector for Lotus Notes

 

Microsoft Exchange Server 2003 Calendar Connector for Lotus Notes

 

Microsoft Internet Explorer

 

Microsoft Office

 

Microsoft Windows 2000

 

Microsoft Windows 2003

 

Microsoft Windows NT

 

NAV/SAV for Domino

 

Novell GroupWise

 

Novell NetWare

 

Oracle8i

 

Quest MessageStats

 

Quest Notes Migrator for Exchange

 

TeamQuest

 

TFS Gateway

 

Tivoli